Terms & Conditions

Please find here below the TERMS & CONDITIONS for our services.

If not otherwise agreed - the terms and conditions below apply for all services offered to our clients.
These terms govern all bookings made with Athens Transfers.gr & Associates & Suppliers & Vendors
You accept these booking terms on behalf of all members of your party.
You confirm that you are at least 18 years of age
Passport, visa and health requirements for you and your party are your responsibility.

1. No contract between you and Athens Transfers.gr shall come into existence until Athens Transfers.gr

  1. Issues a booking reference number
  2. Issues a booking confirmation by email, fax or post
  3. Receives payment in full


2. All bookings are pre-paid for all service types – payment should be made through Athens Transfers.gr below listed options

  1. Athens Transfers.gr website 'paypal' payment facility by credit/debit card - processed by card holder
  2. Athens Transfers.gr credit / debit card facility – card details to be provided to Athens Transfers.gr via fax
  3. Direct bank transfer to Athens Transfers.gr nominated bank account – details provided upon request
  4. Quotes are provided in Euro and payments accepted in Euro
  5. Failure to make payment within 24 hours of the booking confirmation may result in cancellation.


3. Any complaint about the booking service must be notified in writing or by email as soon as possible 

4. PRIVATE TRANSFERS – General Information:

  1. For services beginning at airports, stations or ports, it is your responsibility to ensure that you wait for your Driver or Representative or Tour Guide at the appointed meeting point as advised via e-mail confirmation.
  2. Should you not be able to locate your Driver or Representative at the start of a service, it is your responsibility to call Athens Transfers.gr - before making alternative arrangements - on the 24 hour tel.# +30 6948 872-111
  3. For services beginning from accommodation, please ensure that you are waiting at the appointed meeting point, as shown advised, at least 5 minutes prior to your confirmed pick up time.
  4. For transfer services where a Local Representative is included in the service, they will assist with check-in as necessary at your accommodation, airport, port or station.
  5. For transfer services where a Local Representative is available at the airport only, they will escort you to your waiting driver who will carry out the rest of the service in your booked vehicle.
  6. For transfers that include the services of a Driver who speaks either the local or a foreign language, the driver will not assist with check-in at your accommodation or at the airport, port or station unless stated in the extended description for that particular service.
  7. When advising details for the service you wish to book, it is your responsibility to ensure that all details sent to Athens Transfers.gr are correct.
  8. The durations of all transfers are representative of the driving time in average driving conditions. We take no responsibility for a flight, train or other connection being missed should the duration of the service exceed that which we display.
  9. Mercedes Taxi seating & luggage capacity - 4 passengers + driver / 2 suitcases + 2 pieces of hand luggage
  10. Athens Transfers.gr reserves the right to refuse excess luggage which would result in the car been unsafe – at time of booking please inform if you will have excess luggage - for excess amount of luggage a quote for additional or larger vehicle will be provided
  11. In case of cancellation of your flight, ferry trip or cruise due to force majeure such as, but not limited to, adverse weather conditions or missing a connecting flight or lost baggage or other delay we could not know about please inform our office on the 24 hour telephone number: +30 6948 872-111 in order to avoid cancellation fee.
  12. See full cancellation fee details in our TRANSFERS page

5. ORGANIZED COACH GROUP TOURS - General Information:

  1. Language - All excursions are bilingual, unless otherwise stated
  2. Prices - Valid for the specific period, each tour is operated - subject to modification without previous notice
  3. Gratuity - not included or obligatory - at your discretion
  4. Hotel Pick ups - Pick up times from hotels and duration of tours are approximate and subject to traffic conditions. Where hotel pick-up is offered, tour suppliers will pick up from the majority of major hotels in the city
    but not necessarily from all hotels, if the supplier is unable to pick you up from your requested hotel an alternative pick-up point will be suggested.
  5. Itineraries - In case of a force major and/or reasons and events that occur after the tour departure, tour supplier reserves the right to modify the routing and alter the itineraries.
  6. Baggage - Is at the risk of every individual passenger the Tour Suppliers & Athens Transfers.gr & Associates & Suppliers & Vendors cannot be held responsible for any damage caused to luggage while on the motor coaches or while loading and unloading. Rates quoted include handling one piece of luggage per person.
  7. Lost Items - Small articles, coats, wraps, umbrellas, cameras, hand bags and any other items are carried on a motor coach are entirely under the care of the passenger who is cautioned of the risk attached to these being left in conveyances. Every effort will be made to retrieve lost or forgotten items. However, the Tour Supplier, Athens Transfers.gr & Associates & Suppliers & Vendors in no way can be held responsible if such items are not retrieved.
  8. Tour Cancellation by client - No cancellation fees if a tour is cancelled within three days of tour date
  9. Tour Cancellation by the tour supplier at short or no notice – will be offered the following:
    • To join the requested tour at an alternative time or at an alternative date.
    • To join an alternative tour
    • To receive a full refund
  10. Insurance - Passengers are covered against injuries while on coaches only.
  11. Conduct: Tour Suppliers & Athens Transfers.gr & Associates reserve the right to ask any person to withdraw from any tour if they deem their acts or conduct offensive or a nuisance to other passengers and there shall be no further liability. 

6. PRIVATE TOURS & PRIVATE SHORE EXCURSIONS - General Information:

  1. Language – As confirmed in writing at time of booking
  2. Prices - Valid for the specific period of each private tour – as confirmed quote at time of booking
  3. Gratuity - not included or obligatory - at your discretion
  4. Entry Fees – not included in quoted price unless otherwise specified at time of private tour confirmation
  5. Private Tour with a Driver Escort - where available private sightseeing tour may be conducted with a Driver escort however, you should note that although drivers are able to give commentary while driving, they may not be able to park the vehicle and accompany you inside specific attractions and they may not be permitted to conduct tours on foot, due to guiding regulations. This option is therefore best suited to visitors looking for a panoramic city tour.
  6. Private Tour with a Licensed Guide - you can expect your local guide to have a good overall knowledge of the city sights but if you require exceptionally in-depth commentary on a particular attraction – please specify this at time of booking
  7. Itineraries - In case of a force major and/or reasons and events that occur after the tour departure, tour supplier reserves the right to modify the routing and alter the itineraries.
  8. Baggage - Is at the risk of every individual passenger the Tour Suppliers & Athens Transfers.gr & Associates & Suppliers & Vendors cannot be held responsible for any damage caused to luggage while on the motor coaches or while loading and unloading. Rates quoted include handling one piece of luggage per person.
  9. Lost Items - Small articles, coats, wraps, umbrellas, cameras, hand bags and any other items are carried on a motor coach are entirely under the care of the passenger who is cautioned of the risk attached to these being left in conveyances. Every effort will be made to retrieve lost or forgotten items. However, the Tour Supplier, Athens Transfers.gr & Associates & Suppliers & Vendors in no way can be held responsible if such items are not retrieved.
  10. Insurance - Passengers are covered against injuries while on coaches only.
  11. Conduct: Tour Suppliers & Athens Transfers.gr & Associates reserve the right to ask any person to withdraw from any tour if they deem their acts or conduct offensive or a nuisance to other passengers and there shall be no further liability.
  12. Tour Cancellation by the tour supplier at short or no notice – will be offered the following:
    • To re-confirm the requested private tour at an alternative time or at an alternative date.
    • To receive a full refund
  13. Tour Cancellation by client:
    • Cancellation – 5 weeks prior – 0% of the quoted private tour rate charged
    • Cancellation - 1 month prior - 25% of the quoted private tour rate charged
    • Cancellation - 2 weeks prior - 50% of the quoted private tour rate charged
    • Cancellation - 1 week prior – 100% of the quoted private tour rate charged 

7. RESPONSIBILITY CLAUSE:

Athens Transfers.gr & Associates & Vendors & Suppliers acting as service agents shall not be liable or be or responsible for any loss, injury or damage to persons, property or otherwise or any additional expenses or liability sustained by the purchase which results directly or indirectly from any cause or circumstance or from Acts of God which is beyond the reasonable control of Athens Transfers.gr & Associates & Vendors & Suppliers.

The following but not limited to these, shall be regarded as examples of such circumstances and acts of God:

  • outbreak of hostilities
  • riots / strikes
  • civil disturbance
  • acts of terrorism
  • revolutions
  • wars whether declared or not
  • the act of any government or authority - including but not limited to refusal or revocation of any license or consent
  • acts of governments or other authorities, de jute or de facto
  • customs regulations
  • loss or damage resulting from improper or insufficient passports, visas or other documents
  • delays or cancellations or change of itinerary or schedules
  • interruption or failure of a utility service - including but not limited to electricity, gas, water or telecommunications
  • breakdown in machinery or equipment
  • renovations undertaken by the hotels
  • strikes
  • lockouts or boycotts
  • embargo
  • blockade
  • fires
  • floods
  • lightning
  • explosions
  • fog or bad weather
  • incident to the sea

Athens Transfers.gr does not endorse or recommend any particular accommodation or travel product.
All content on this web site (including information about travel products, tours and accommodation facilities) is published in good faith but you acknowledge that Athens Transfers.gr cannot check the accuracy of all information provided by its suppliers.